If you receive an error message when you try to enter your credit card details, e.g. “Do Not Honor”- there could be many reasons for this (credit maximum exceeded, card expired, card blocked, card doesn’t have 3D Secure enabled (see below) etc.). Unfortunately, the payment provider (Bank) does not give us any additional information about what went wrong so we cannot process the payment. Therefore, please contact your bank/credit card issuer for more information about why the credit card could not be used.
Exception: ‘Invalid Format‘ error- this means an address line exceeds the 50 character limit- split address over several lines.
3D Secure is a requirement
Please note that our payment provider only accepts credit cards that use 3D Secure. The 3D Secure solution is marketed under different names as well, for example Verified by Visa, Mastercard SecureCode, etc. 3D Secure is often an extra step in the payment process where the cardholder enters a number/code that has been sent to his/her mobile phone during the payment process for extra verification. In order to sign up your credit card for this, please contact your bank or credit card issuer directly or check their website for further instructions.
Alternative Payment Options
If you have a different credit card, (with 3D Secure enabled – see above) you may try and use that one instead.
Alternatively, you can pay with PayPal. Please note that PayPal can be set up so that it is linked to a credit card or directly to your bank account. Please see PayPal’s own explanation on how to do this.
My bank says there is nothing wrong with my card – what should I do?
Please make sure to confirm with the bank that the credit card is signed up for 3D Secure (see above) – otherwise it will not be accepted by our payment provider (even if you may be able to use it for purchasing other services with providers that don’t require this level of security).
A solution that works for many of our users in this situation is to add the card to a PayPal account and then use PayPal as your payment option. That way you will still be charged on that designated card and covered by PayPal in relation to any refund/security issues.